Quick start
Register in six steps
- 01
Sign up as a Parent
Choose the Parent account type to begin.
- 02
Verify your email
Open the verification email, usually received within a few minutes.
- 03
Complete Parent Info
Go to Account and finish your parent profile.
- 04
Find programs or services
Search the available listings and open the program page.
- 05
Add student information
Select Register, then add or choose your student.
- 06
Complete payment
Credit card is recommended; E-Transfer is also available.
Account setup
How do I create a new Parent Account?
- From the DWUL homepage, select Register and choose the Parent account type. Old dowhatuluv.ca login credentials will not work.
- Check your inbox or spam folder and select Verify in the email sent by DWUL.
- Some Hotmail, Live, Outlook, and other email services may block automated verification messages. Gmail accounts generally receive them reliably.
- If you cannot activate your account from the verification email, contact registration@dwul.io for help.
Checkout
How do I register after creating an account?
- After activating your account and logging in, select the program and click Register.
- Add student information or select an existing student.
- Choose Add more programs to place additional programs in the same checkout cart, or choose Pay now to continue.
- Complete checkout using Credit Card or the E-Transfer option.
Program details
Dates, expectations, and program questions
- Provider contact information appears at the bottom of each program registration page.
- Program dates and times are listed on each program page.
- Contact the program instructor directly for program-specific questions.
Support
Contact, transfer, cancellation, and refunds
For program-related questions, use the Contact button on the program page or email the Program Provider directly.
A confirmed registration cannot be transferred to a different program because of privacy and security requirements. Submit a cancellation request for the original program, register for the new program, and contact support about any cost adjustment.
- From Activities in your dashboard, use the three-dot Action menu beside the registration and select Cancel.
- Select both the program name and student name, then choose Proceed in the cancellation window.
- Requests received at least 24 hours before the start date are automatically reviewed for a full refund. Later requests require Program Provider approval.
- Approved credit-card refunds generally take 5–7 business days. E-Transfer refunds may take up to 14 business days.